Privacy Notice

This notice (Privacy Notice) applies to information Go Quest Adventures Limited ("we", "our" or "us") holds about you as a user of the website www.goquestadventures.com (the "website"), the Go Quest Adventures mobile app (the "app") or any other account or pages operated by us, including social media platforms.

This Privacy Notice explains what information we collect about you, how we'll use that information, who we'll share it with, the circumstances when we'll share it, and what steps we'll take to make sure it stays private and secure. It continues to apply even if your relationship with us ends.

For the purpose of this Privacy Notice, we will act as data controller in accordance with Isle of Man data protection laws.

Please take your time to read this Privacy Notice carefully. Where you are providing us with personal data concerning another person, you should provide them with a copy of this Privacy Notice.

INFORMATION WE COLLECT

This Privacy Notice is concerned with personal information (also called "personal data") we collect about you. Personal data means any data by which you as an individual can be identified directly or indirectly (e.g. if several pieces of data are combined).

Some of the personal data we hold about you will have been supplied by yourself or other members of your team. We may also automatically collect data about how you use our website and app. Other personal information may come from online travel agents and platforms such as TripAdvisor, Viator and Virgin Experiences as well as their contractors and suppliers.

We may collect personal information such as:

• personal details (e.g. name, age, username and any personal details that may be included within a team name)
• contact details (e.g. address, email address and telephone numbers)
• employer and information about your job (where relevant to a team game)
• images and videos that you or Go Quest players supply
• financial information, transactions records, sort code and bank account numbers, credit and debit card details
• other information about you which you may have provided us with during the course of our relationship with you, e.g. by filling out forms
• records of correspondence and other communications with us
• complaints or disputes you may have had with us or our service providers and details of the underlying transaction (where applicable)
• information obtained through our use of cookies
• information about your computer (or mobile device), including where available your IP address, operating system and browser type
• information that we obtain or learn, such as information about the browser or device you use to access this site, how you use this site and the pages you visit, traffic and location data
• if we have an existing relationship with you, and we are able to identify you from information obtained or provided by your use of the website, we may associate those sets of information, for example to enable us to respond to a query you have submitted.

HOW WE USE PERSONAL DATA

We will use your personal information in the following circumstances:

• where it is necessary for the performance of a contract we have entered into with you or in order to take steps at your request prior to entering into a contract
• where we need to comply with a legal or regulatory obligation
• where it is necessary for legitimate interests pursued by us or a third party, such as for general marketing, to improve the website and the app for future users and other purposes described below. We will only do this where your interests and fundamental rights do not override those interests; or
• where you have provided your explicit consent to our use of your personal information, for example in relation to marketing communications.

The purposes for which we use your information commonly include:

• to register you as a customer (contractual performance)
• to provide you with services (contractual performance)
• to communicate with you (contractual performance, legitimate interests)
• to administer the website and the app, including undertaking data analytics to better understand users' use of the website or the app and as a result improve or adjust our services (legitimate interests)
• to protect our legal rights and complying with our legal obligations (legal obligation)
• allow you to participate in interactive features of the app (contractual performance, legitimate interests)
• notify you about changes to the website or the app (legitimate interests)
• ensure site content is presented in the most effective manner for the device you're accessing it from (legitimate interests)
• detect and prevent misuse or abuse of the website or the app (legitimate interests, legal obligation)
• to conduct market research (legitimate interests, or where you have given consent – you can unsubscribe at any time)
• to carry out general marketing, such as using videos and images supplied by Go Quest players in printed materials and posting them on our social media sites (legitimate interests); and
• to provide you with information, products or services you have requested or which we think may interest you, unless you tell us otherwise (legitimate interests, or where you have given consent – you can unsubscribe at any time).

HOW WE SHARE YOUR PERSONAL DATA

We may share relevant personal information of yours with other parties where it is lawful to do so, including:

• to comply with our contractual obligations or with your instructions
• for the development, running and hosting of our website and app
• to communicate with you, for example through email marketing platforms such as MailerLite
• where we have a public or legal duty to do so (e.g. to assist with detecting and preventing fraud, tax evasion and financial crime or compliance with a court order)
• to assert or defend our legal rights and interests
• for administrative purposes, such as making and receiving payments; or
• where we have a legitimate business reason for doing so (e.g. to carry out general marketing, to protect against fraud, manage risk or enable another business to provide you with services you've requested).

Parties we might share your personal information with can include:

• our website and app developers and hosting companies
• payment service providers (e.g. Paypal), credit card scheme providers (e.g. Visa or MasterCard) and banks you instruct us to make payments to and receive payments from our insures
• other third-party services providers such as lawyers, marketing agencies, document management providers and tax advisers
• social media platforms and their users, in circumstances where we post videos and images supplied by Go Quest players
• selected third parties in connection with any potential or actual corporate restructuring, merger, acquisition or takeover of our business, including any transfer or potential transfer of any of our rights or duties under our agreement with you
• law enforcement, government, courts, dispute resolution bodies, auditors and any party appointed or requested to carry out investigations or audits of our activities
• other parties involved in any disputes, including disputed transactions; and
• anybody else that you instructed us to share your information with.

MARKETING ACTIVITIES

We may from time to time provide you with information about our products or services.

An unsubscribe link appears in all our marketing emails. To unsubscribe from marketing emails sent by us, simply click on the link at any time. Alternatively, you can contact us to update your preferences by contacting hello@goquestadventures.com. If you decide to unsubscribe we will continue where necessary to send you (non-marketing) service related communications.

COOKIES

Our website uses cookies. Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies do lots of different and useful jobs, such as remembering your preferences, and generally improving your online experience.

You may refuse the use of cookies by selecting the appropriate settings in your browser, however, if cookies are disabled you may not be able fully utilise our website.

SENDING INFORMATION OVERSEAS

The Isle of Man is a jurisdiction which has been approved by the European Commission as having equivalent data protection standards as Member States of the European Union (EU).

We use third parties to operate and host aspects of our website and the app and to provide payment services. These third parties may be located outside of the Isle of Man, UK and EU and may themselves use third parties located outside of the Isle of Man, UK and EU to carry out certain functions.

Where we have to transfer personal data outside of the Isle of Man, the UK or the EU, we will ensure that the transfer is lawful and that the data is appropriately secure and protected. Where necessary, we will ensure that separate and appropriate legal agreements are put in place, such as the European Commission's Standard Contractual Clauses or equivalent agreements. You can request further information about our third-party suppliers and the safeguards in place using the contact details at the end of this Privacy Notice.

Reasons for having to transfer your personal data outside the Isle of Man, the UK or the EU may include:

• we need to carry out our contract with you
• we have to fulfil a legal obligation; and/or
• for your or our legitimate interests.

RETENTION OF PERSONAL DATA

We only keep personal data for as long as it is necessary for the purpose the data was collected for or as long as we are required by applicable laws and regulation. Our general policy is to keep records for six years from your last login to the website or the app.

We may keep personal data for longer periods where we have a legitimate interest for doing so, for instance to address complaints or assert or defend our rights in litigation.

Any information we are not required to hold for any minimum period and for which there is no purpose in us holding it anymore will be deleted, destroyed or returned to you.

Where we have shared your personal data with third parties, the privacy notices and laws and regulations of the third party will determine how long they will have to retain your data.

INDIVIDUALS' RIGHTS

As an individual or "data subject", you have certain rights in relation to your personal data. These rights include:

• the right to access information we hold about you and to obtain information about how we process it
• the right to object to and withdraw your consent to our processing of your information. This right can be exercised at any time. However, we may continue to process your personal information if there is another legitimate reason or legal obligation for doing so. Please also note that depending on which kind of processing you object to, we may no longer be able to perform our contractual obligations with you
• in some circumstances, you have the right to receive certain information you have provided to us in an electronic format and/or request that we transmit it to a third party
• the right to request that we rectify information we hold about you if it is inaccurate or incomplete
• in some circumstances, you have the right to request that erasure and deletion of personal data we hold. We may however continue to retain it if we are entitled or required by law to do so
• the right to object to, and to request that we restrict, our processing of your information in some circumstances. Please note that despite this general right we may be entitled under law to continue processing the information and/or to refuse that request
• you can ask us to stop sending you marketing messages at any time.

Right to Complain to the Isle of Man Information Commissioner

You have a right to complain to the Isle of Man Information Commissioner if you believe that any use of your personal information by us is in breach of applicable data protection laws. More information can be found on the Isle of Man Information Commissioner's website: www.inforights.im. You also have the right to complain to the supervisory authority where you live or work.

This will not affect any other legal rights or remedies that you have.

ADDITIONAL INFORMATION

Please ensure that any data you give us or ask third parties to provide to us is up to date, accurate and complete in all respects. Please inform us about any changes as soon as reasonably possible.

We use a range of measures to keep information safe and secure which may include encryption and other forms of security. We require persons who carry out any work on our behalf to comply with appropriate compliance standards including obligations to protect any information and applying appropriate measures for the use and transfer of information. If you wish to know more about our data protection measures, please contact us using the details provided below.

We may make changes to this Privacy Notice from time to time, for example, as the result of regulation, new technologies, or other developments in data protection law or privacy generally. You can request a copy of the most up-to-date privacy notice at any time by contacting us using the details below.

CONTACT US

If you have questions or queries in relation to this Privacy Notice, you can contact us by:

Post: Go Quest Adventures Limited, Folieu, Lewaigue, Maughold, Isle of Man IM7 1BN

Telephone: +44 7624 323208

Email: hello@goquestadventures.com